FAQ
COUNCIL AND UNIT FAQs:
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Do we need a loading dock and fork lift for delivery?
​Each delivery location should have a standard truck dock that can be accessed by a semi-tractor/trailer and have a standard forklift available for unloading.
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Can we receive an order without loading dock and forklift?
​This varies by the size of the order. No more than 15 pallets for lift gate, and if inside delivery is needed, no more than 6 pallets. There will be additional charges to the Council for this and must be check marked in the CAMP MASTERS Ordering system by delivery location before scheduling truck/trailer. Council will be responsible for arranging all personnel to unload, stack, and distribute product.
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How many products can be put on an order form?
17 products per order form.
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Why can’t I sell products not carried by my council?
​Your Council chooses products that are best fit for their units and marketing area
Where can I get information on promotional materials available for purchase?
You can go to popcornordering.com for all your promotional material orders.
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How do I handle product damaged in shipment?
If product should be noted as damaged when unloading the truck from CAMP MASTERS. Drivers paperwork should note the damaged product.
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Why can’t I get chocolate popcorn products before Oct 1?
​We do not ship any chocolate (milk, white) covered products during warm months due to possible melting in transit to assure a quality product when reaching the customer.
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Does CAMP MASTERS have a shipment receiving checklist?
​Yes, your “PACKING LIST” is your checklist for products shipped. You should check this list as you are unloading product to assure all items are accounted for.
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Does CAMP MASTERS have a Popcorn Warehouse Guide?
​Yes, this is on the campmasters.org website – “CAMP MASTERS ON-LINE
ORDERING FOR COUNCILS AND UNIT LEADERS” Log in, go to your Council, and choose Warehouse.
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PopcornOrdering.com FAQs:
ORDER INFORMATION:
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How do I support scouting with the purchase of popcorn?
73% of all product proceeds benefit local scouting. Your purchase helps give Scouts a true opportunity to earn their own way and fund their Scouting adventures.
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​Why can’t I get chocolate before Oct 1?
We do not ship any chocolate (milk, white) covered products during warm months due to possible melting in transit to assure a quality product when reaching the customer.
Is my Military Donation order tax deductible?
Yes, since you are not receiving a product in exchange for your payment this is 100% tax deductible. Please save your receipt. As always check with your tax advisor as tax laws do change.
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​When will my credit card be charged after placing my order?
Credit cards are processed when order is received. Order is then filled and shipped within 5 business days
SHIPPING & DELIVERY INFORMATION:
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How do I know when my order has shipped?
With a VALID email address you will receive a UPS notification from Ramsey Popcorn that your order has shipped and a tracking number.
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What is the delivery time for online orders?
Each order is very important to us and all orders are processed and shipped within 5-7 business days when possible.
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Can I ship to an APO or FPO address?
At this time we do NOT ship to military addresses as all our shipments are sent via UPS ground.
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Do you ship to Alaska, Hawaii, or Puerto Rico?
We use a third party fulfilment and do not ship to these locations at this time.
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Can I ship to an address outside the USA?
No, we ship UPS, only in the continental USA.
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PRODUCT INFORMATION:
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Are any of the CAMP MASTERS Products Kosher?
All CAMP MASTERS Products are certified by the Orthodox Union, New York, NY
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What is the shelf life of popcorn products?
Microwave products and Gourmet Popping Kernels have an 18 month shelf life. Our Gourmet popped products have a 9-12 months shelf life depending on the product. Please refer to the nutritional fact panel on each product for detailed information.
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What is the Military Donation?
Together with Scouts in your area and CAMP MASTERS, you can become a part of the effort to show our support for the U.S. Military by making an extra purchase of CAMP MASTERS Popcorn. CAMP MASTERS Popcorn will be shipped to U.S. military personnel serving our country at various military facilities throughout the U.S. and around the world, including products shipped to “Operation USA Care Package” and “Military Missions.org”.
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NUTRITIONAL & ALLERGEN INFORMATION:
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Are there nuts in any of the CM products?
Yes, some of our Gourmet popped products do contain nuts. Please refer to the nutritional fact panel on each product for detailed information.
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Is CAMP MASTERS Popcorn safe for people with nut allergies?
Our microwave and Gourmet Popping Kernels are produced in a nut free environment. Our Gourmet pre-popped products are produced in an environment that uses peanuts, almonds, pecans, cashews, and tree nuts. Please refer to the nutritional fact panel on each product for detailed information.
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Do any of CAMP MASTERS products contain gluten?
Popcorn does not contain any gluten. However our tasty trio tin and chocolate covered pretzel tin does contain gluten. Please refer to the nutritional fact panel on each product for detailed information.
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Are there any dairy products in any of CAMP MASTERS products?
Please refer to the nutritional fact panel on each product for detailed information.
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Are there trans-fat in any of the products?
No, all of our products are trans-fat free. Please refer to the nutritional fact panel on each product for detailed information.
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Is popcorn a whole grain food?
Yes, popcorn is a 100% whole grain food.
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What are the health benefits of popcorn?
Popcorn in its natural state is a 100% whole grain food. It is a good source of fiber, and is cholesterol free and sugar free.